IT support technician on headset

Experience is everything.

Providing exceptional IT support in the workplace can be a challenge, especially when users expect your experience to mirror the support they receive as consumers. Still, IT support is a defining feature of your employee experience — one that you cannot afford to overlook.

What would your employees say about your IT support today? Is your service desk efficient? Are your employees satisfied with the service levels they receive? Answering these questions requires a deep look into your current ecosystem, and we can help.

Our approach

Through our complimentary Workplace Services Assessment, we help businesses perform user experience testing and gain visibility into their IT environments. Learn more about our proven 3-step process below.


Step 1: Envision

Our solution begins with an in-depth interview to understand your strategic objectives — from optimizing your budget to enabling innovation, and everything in between.

We also gauge your goals for end-user support improvements and assess your current processes. Together, we’ll put everything on the table — and imagine all it can be.

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Step 2: Assess

Working side by side with your IT decision makers and subject matter experts, we conduct a thorough review of your end-user support ticket history. We also perform a technology evaluation and document current processes. The evaluation covers:

  • End-user support
  • Mobility support and device management
  • Sourcing, provisioning and deployment
  • Governance and IT service management
  • Asset lifecycle management
  • IT tools evaluation
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Step 3: Transform

In our final step, we combine your goals with findings from our assessment to develop a custom report. The report includes a detailed analysis of your current state, an overall maturity score and recommendations for improvement.

Relying on industry best practices, we craft and deliver your report within two weeks. In it, you’ll discover new areas of opportunity to transform your infrastructure and end-user processes.

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What can managed workplace services do for you?

Business woman uses tablet computer in office.

Improve satisfaction.

By offering a variety of IT support options — from self-service to on-site support — you can empower users to resolve issues on their own terms.

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Achieve governance.

Through a combination of knowledge management, device regulation and data analytics, it’s possible to regulate IT spending and better secure your environment.

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Grow with confidence.

Insight’s Managed Workplace Services program gives you the flexibility to scale or adjust your service options as business needs change.

Get up to speed with innovation.

More organizations are engaging in the shift left mentality — favoring self-service over traditional support models. Our managed end-user support solution is designed to help you work smarter by adopting self-service, automation and proactive incident resolution.

Our commitment to continuous improvement:

  • Gain year-over-year savings with outcomes-based pricing
  • Achieve a cloud-first, mobile-first state across the business
  • Engage, enable and retain digitally native employees
  • Shift focus from maintaining to innovating
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Recognized by Gartner

Discover why Insight was named by Gartner in the 2020 Magic Quadrant for Managed Workplace Services, North America.

Read the report

Start your transformation.

Ready to take the first step? Contact us to schedule your complimentary Workplace Services Assessment.