Traditional IT support services
For more complex tickets that can’t be resolved through automation or self-service, traditional IT service desk support is best. Our managed service desk solution delivers modern options for live, assisted support via chat, phone or client portal.
With three U.S.-based IT call centers (Tempe, Arizona, Hanover Park, Illinois and Conway, Arkansas), Insight provides 24/7/365 help desk management. Level 1 service desk coverage includes:
- Hardware, software and application support
- Quality monitoring
- Ticket scrubbing
- Detailed monthly reporting