Analyst report Complimentary Gartner report: 2021 Gartner Magic Quadrant for Managed Workplace Services, North America
By Gartner / 6 Apr 2021 / Topics: As a service Workforce Workplace services
Insight’s Workplace Services solution was purposefully designed to help organizations empower their workers in any setting. That’s why we’re especially honored to be recognized in Gartner’s 2021 Magic Quadrant for Managed Workplace Services (MWS), North America.
Though this is Insight’s fifth consecutive recognition for MWS, this last year has truly been unlike any other. IT environments have now expanded beyond the office and increased in complexity. Organizations around the world have been challenged to find innovative solutions to empower their employees in work-from-anywhere scenarios.
We invite you to read Gartner’s complimentary research report to understand the current state of the industry when it comes to IT support services. You can also take a deeper dive into the core strengths of Insight’s MWS offering on page 13 of the report.
"A strong digital workplace approach is now essential to business continuity."
"More than 60% of new MWS include transformational scope in North America."
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"The service desk is expected to have ongoing unit price reductions of roughly 3% to 5% per user per year."
Our journey continues.
For the fifth consecutive year, Insight has been recognized in Gartner’s Magic Quadrant for Managed Workplace Services, North America. We were one of only 20 companies identified as meeting the strict criteria and evaluation process as set forth by Gartner.
What are Workplace Services?
Gartner defines Managed Workplace Services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users.
Insight’s MWS solution fuses traditional IT support, such as service desk, with automation and modern self-service capabilities, such as IT vending and lockers. Our goal is to help organizations enable “anywhere operations” in support of today’s mobile, geographically dispersed workforce.
About Gartner
Gartner
For more than 35 years, Gartner has been the leader in information technology research and advice. Gartner analysts provide actionable insight that business leaders rely on to make important decisions.
Read more in the report.
Dive into Gartner’s Magic Quadrant for Managed Workplace Services to get a lay of today’s IT support landscape and learn how Insight can help enhance your end-user experiences.
